Watch FAQs
Frequently Asked Questions
Maybe you still have a lot of questions about watches, that’s okay, check out this list of frequently asked questions and see if it helps you.
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A. Upon receiving the watch, just wind it. It is likely that the power reserve of the watch will get close to zero during the shipping time. Wind the watch by turning the crown for about 15 – 20 full turns clockwise. If your watch is powered by a battery, there is no need to wind it. If your watch crown is hard to turn, release it by turning it anti-clockwise until it is loose. Then you can wind it up for about 15 – 20 turns clockwise, as mentioned before. Once the watch is powered up, gently push the crown towards the case while turning it clockwise at the same time. Tighten the crown good enough to be securely screwed on the thread. By manually winding up the watch it will immediately start to tick and run.
If your watch is a quartz version and it doesn’t run or suddenly stops running, it means that the battery is empty. Please replace it with a new battery.
If it is an automatic watch, it runs on the stored energy (power reserve). It gains kinetic energy from the movements of the human hand. When not worn or moved for some time, an automatic watch eventually will run out of its charge and it will stop. To power it up again, just wind the crown clockwise for about 10 – 12 turns.
To adjust the displayed date and day (if your watch has these functions) please refer to the kind of watch to adjust said functions. Adjusting the day or the date depends on whether the crown has the adjusting function or it is operated via button pusher. If the day/date function is crown adjusted, pull lightly out the crown once to adjust date/day (most watches work like that). Pulling out the crown one step further will adjust the time. If it is a screw-in crown, unscrew the crown anti-clockwise and follow the same instructions to adjust date/day and time.
To set time unscrew the crown in an anti-clockwise direction. With your index finger and second finger softly pull out the crown until you feel a secure engagement click. The finger knuckle can be used as a lever in order to pull out the crown very gently. When it clicks for the first time you can set the time by turning the crown anti-clockwise. Turn the crown to move the minute and hour hands forward until the right time is displayed. After setting the right time, push back the crown and turn it back clockwise for a few turns and/or until it is securely tightened. Always double check that the crown is well closed to prevent that dust and water could enter the movement and as well to protect the attachment of the crown itself.
GMT (Global Mean Time) means Dual Time Zone and on a watch it is displayed by a 24-hour clock system instead of a 12-hour clock like we normally see. GMT can be set with two time zones. A local minute-hour hand time and the second GMT arrow/hand (sometimes red) that displays the second time zone.
To adjust the time zones, please follow the instructions below: all operations further explained are to be executed with absolute care and gentleness when engaging the crown mechanism.
- Unwind softly and slowly the crown anti-clockwise until it loses up. The crown mechanism has two different pull out positions, one after the other, in a sequential order as follows: after loosening the crown and pulling it outwards you get the first position (STEP ONE) for setting up the GMT time, pulling it out a little further until it clicks into the second position (STEP TWO) will allow you to set the local time. Please operate the crown mechanism always very lightly and carefully.
- STEP ONE (first click) is for setting the GMT second time zone. STEP TWO (second click) is for setting the local time. In position one (first click) set the GMT second time zone and date winding the crown clockwise and anticlockwise respectively. Pulling out the crown one more step will allow you to set the local time. Pushing the crown back inward one step will bring it back to the GMT setting. Pushing the crown another click will bring it back to normal position. Now you can wind back the crown to the closed position turning it clockwise while pushing it softly towards the case. This will close the crown in a secure position.
- Always remember to set the local time FIRST followed by the GMT second time zone setting. When you set the local time, the GMT time will also change at the same time according to the local time that you set. Local time and GMT time are synchronised to allow us to know the actual time in both GMT zones at a glance. When in your local time an hour passes, it does on the GMT hand as well.
A new battery will normally last for about two years. Depending on the date of the last replacement, you will probably need to change the battery within two years.